Nicholas Nesbitt is General Manager of IBM Eastern Africa. He leads all of IBM’s operations in ten countries in the region, including the teams that manage the IT networks for Airtel and the IBM Research Africa Lab. Mr Nesbitt’s team has led successful IBM engagements in the private sector with large and mid-size clients in financial services, telecommunications and manufacturing and has delivered on extensive and transformational change within several government ministries and agencies.
Previously, Mr Nesbitt was Chief Executive of KenCall, the leading international BPO/call centre outsourcing company in East Africa. The company has been recognized as the top non-European call centre globally, the fastest growing top-100 company in Kenya and one of the best mid-size businesses in East Africa. Harvard Business School and MIT’s Sloan School of Business have both written case studies on KenCall, which are taught to MBA students across the world.