FAQ - ITA Online

Study material

What study material do I get when following an online course?

Each course consists of a minimum of 8 hours core study (including interactive multimedia lessons, quizzes, case studies and assignments), as well as additional (optional) further reading.

• Access to course material is provided to each registrant for 8 weeks (recommended 3-4 hours study per week).
• Course contents are divided into lessons covering topics in a logical and systematic way.
• Key topics are complemented by video interviews and discussions with international experts.
• For ease of reference, an electronic binder of course material is available for download.

What is the difference between a course and a lesson?

A course is made up of a number of lessons covering the topic.

Which courses are currently available?

ITA101 Fundamentals of Tax Treaties
ITA102 Residence
ITA103 Permanent Establishments
ITA104 Employment and Related Income
ITA105 Passive Income
ITA106 Business Profits

Are the courses available in other languages?

Yes, the following courses are available in Chinese:
ITA101 Fundamentals of Tax Treaties
ITA102 Residence
ITA103 Permanent Establishments

The following course is available in Spanish:
ITA101 Fundamentals of Tax Treaties

Are the courses kept up to date?

To ensure accuracy of content, ITA Online courses are updated, when necessary, and submitted for review by a qualified online course assessor for technical accuracy.

Evaluation and accreditation

Can I obtain CPE (Continuing Professional Education) credits?

Course participants will receive a certificate of completion that includes the recommended CPE/CPD points/credits and the topics covered during the course. Participants should submit this certificate and any other required information to their relevant professional bodies to obtain CPE/CPD credits. More information on CPE points and accreditation for ITA courses.

If participants from our company complete a course, we would like to have evidence of what they have learned. Is there a final test?

All courses include revision quizzes covering the main course topics. Participants are given feedback throughout the test and final results can be printed on completion. In addition, on completion of the course, participants can take a final test to assess what they have learned. They can then print out a personalized certificate of completion indicating the final test grade obtained.

Is a certificate provided?

Yes, a personalized certificate of completion can be printed by participants on completion of the course and the final test. The certificate indicates the hours spent on study and additional reading included in the course and can be used to submit to professional bodies for CPE/CPD points/credits, where applicable.

Pricing and registration management

How much does it cost?

• IBFD Members 20% discount on standard price
• Single-course subscription EUR 499 / USD 674 standard price
• 5 subscriptions (or more) :20% discount on standard price

For larger orders, an enterprise deal can be arranged. Please contact ITA Sales or call + 31-20-554-0319 for more information.
Note: discounts are not cumulative.

A subscription is valid for 1 year from the month of purchase. Each course registration is valid for 1 course for 1 user and includes 8 weeks' access to complete the course, once started.

Do users have access to the courses for the entire year that the subscription is valid? 

Your subscription is valid for 1 year. At any time during the year, you can register a user for an online course and select a start date. Each user then has 8 weeks' access to complete the course. (This means a recommended 3-4 hours study per week to complete all the course material.) For ease of reference, an electronic binder of course material is available for download. 

Can I apply for an extension to the standard 8-week access period?

Yes, an extension of up to 2 weeks can be requested if users have not completed the course material in the allotted time. The user will receive a reminder email before the access expires, with instructions on how to request an extension, should they wish to do so. 

If I buy now, do I have to use my course registrations immediately?

Your registration is valid for 1 year from the month of purchase. During these 12 months you can register users to start a course at any time. For example, you can register for 2 users to each start a course in July, then another one in October, etc. 

How do I manage my subscription?

On receipt of payment, you will receive an Administrator password to ITA Online, which will enable you to manage your subscription. Once the site is accessed, you can register your users' details, which course(s) they will follow and when their 8-week access to the course should start. Individual users will then be issued with a unique username and password allowing them to access their chosen course. 

Please note that details of course participation is kept in our database system for a minimum of 5 years. Be assured that this information is for our files only and will not be issued to a third party. It may be that for quality audits participants are requested to answer a few questions about their experience with the courses. In such cases, participants will be contacted in advance and asked to give their permission.

Can I cancel an online course and be refunded?

Once you have been given access to an ITA Online course, a refund will no longer be possible.

ITA Online Study Guides

What study guides are currently available?

Transfer Pricing Study Guide

 

Pricing and access

How much does the Study Guide cost?

• Single subscription: EUR 200 / USD 270 (20% discount for IBFD members)
• Once payment is received, access is granted and the subscriber will receive an email giving their personal access information.

For how long do I have access to the Study Guide?

Access to the Study Guide is granted for 6 months from the chosen starting date. You can choose your access starting date within a year from the date of purchase.

Is the Study Guide user friendly?

• The Study Guide is very user friendly. It is structured into a series of chapters and topics covering the relevant subject matter. To start studying, click on any chapter to view the associated topics and select a topic to access the study material.
• Study material is divided into required and additional study and is comprised of documents, articles, excerpts from books, relevant case law, examples of legislation from selected countries, internet links and/or audio lessons from the ITA online courses.

Can I download the study material?

For each chapter in the reader, an electronic binder can be downloaded. This binder includes documents and articles from the reader. Links are also provided, which will take you to additional relevant reference material of other international institutions and organizations. 

Technical concerns

What software/hardware do I need?

In order to access the website and materials for the Online Courses and Study Guides, you need a computer with the following:

• Internet connection (recommended speed 256Kbps or higher)
• Internet Explorer 6.0 or later (other browsers, such as Firefox 3.0 or later, can also be used, but certain functions may be limited)
• Adobe Acrobat Reader (can be downloaded for free at http://get.adobe.com/uk/reader/)

Additionaly, for the Online Courses you will need:

• Adobe Flash Player 6.079 or later (can be downloaded for free at http://get.adobe.com/flashplayer/)
• Sound card and speakers in order to render the audio in the presentations 

What if I need technical assistance?

Should you need technical assistance, you can email the ITA Online support team at itaonline@ibfd.org. 

We have bandwidth constraints in our country; will we have problems following the online courses?

The online courses have been tested on a relatively low bandwidth (256Kbps) without any problems; the presentations and documents may, however, take a bit longer to load. If you are unsure, you can register for a trial lesson. If you are able to access and view the material in the trial lesson, you should have no trouble with the rest of the course material. 

The Study Guides will load with no problems on lower internet bandwidths.

General

Claims

If you have a specific claim or concern regarding ITA Online courses or Study Guides, please contact ITA Online via email.

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