Online access troubleshooting

Check username/password
If you are accessing your content via your username/password, please make sure that if you cut and paste your information into the log on fields, there are no white spaces before or after your details.

 

In your Internet Browser, please take the following steps:

• Go to Tools select 'Internet Options'
• Click 'Delete Cookies' then Click 'Ok'.
• Click 'Delete Files'.
• Check the Delete Offline Content box. Click 'Ok'.
• Click Clear History then Click 'Ok'.
• Click 'Privacy tab'
• Make sure the security level is set to 'Medium'
• At the bottom you see a button called 'Sites' or 'Edit'
• Click on that button
• In the textbox 'Address of website' type in 'ibfd.org' and click 'Add' or 'Allow'
• Click 'Close'
• Click 'Ok'
• Close your browser and reopen it

• Go to Tools select 'Clear Private Data'
• Check all boxes then click 'Clear Private Data Now'.
• Close your browser and reopen it
• Go to 'Tools > Privacy tab'
• Make sure the 'Accept cookies from sites' box is checked
• Click 'Exceptions...'
• In the textbox 'Address of website:' type in 'ibfd.org' and click 'Allow'
• Click 'Close'
• Click 'Ok'
• Close your browser and reopen it

After that go back to www.ibfd.org and login again. Click on your content.

In the event this doesn't work please contact your IT department and have them clean their proxy server cache. After your IT department has done this, please try to access your content again.

If you still cannot access your content please send the following information to info@ibfd.org:

• Your login information (username/password) or, if you are accessing via IP address, please follow this link http://online2.ibfd.org/cgi/my_ip.pl and include the result you receive in the email.
• Which operating system you are using: ie Windows XP, Linux, Mac etc.
• Windows users: which service pack are you using. You can find this information by right clicking on the My Computer Icon and selecting Properties.
• Which browser are you using. Please include the version number & service pack. To get this information, click on the Help menu in your browser toolbar, then select About.
• Describe in detail the content you are trying to access, what you wish to do, the link you are clicking and the error message you get.
• Please include a screen shot of the error message which shows the url address bar. To create a screen shot simply push the Print Screen button on your keyboard. Then open a new Microsoft Word or Excel document (or another graphic package like Paint) and select Edit-Paste. Save this file and send it along with your email.

Once you send the above information we will try to solve the issue as quickly as possible.

Couldn't solve your problems?

Tel.: +31-20-554 0176
Fax: +31-20-620 8626
E-mail